Ordering & payment

What are the payment methods?
You can pay for your order with iDeal, Paypal, Bancontact, Credit card, Apple Pay, Shop pay or pay later with Klarna. 

Do you have a discount code and how do I use it?
Keep an eye on our 
Instagram and Facebook and sign up for our newsletter to get informed about current discount codes. If you have found a valid discount code, enter this code during the checkout in the discount code field and the price will be adjusted automatically.

My discount code does not work. How is this possible?
The discount code is case sensitive and not valid in combination with other promotions/sale/discount codes.

How do I sign up for the newsletter?
You can leave your e-mail address at the bottom of our homepage and you will be kept informed of our new products, promotions and discount codes.

How do I pay with my À la gift voucher?
There is a code on every gift voucher. If you want to use your credit, enter this code during the checkout in the discount code field. If the total amount is more than the value of your gift voucher, you can pay the difference with another payment method. If the total amount is less than the value of your gift voucher, this credit remains and you can use it for your next order until the expiration date of your gift voucher.

Can I change or cancel my order?
Once the order has been placed, the order can no longer be canceled or changed.  If you made a mistake, like the wrong address, and you discovered right after placing your order, you can always give us a call.
And you can of course always return your order after receiving it in accordance with our return instructions.

Products & stock

What do I need to do when I’m in love with an item that’s out of stock?

If you have a product in mind that is currently sold out, you can easily ask by sending an e-mail to support@alacollection or DM on Instagram.

What are the care instructions?
For every product: treat it with love and you will enjoy it for longer. Our products are made of various precious materials and for each product on our webshop you will find in the accompanying product description which material the product is made of. Below we give a little more explanation of the materials and how you take care of them.

Brass/recycled brass

Almost all our interior products are made from 100% recycled brass.
- Brass is an alloy of copper and zinc. This is a pure material that is very sturdy, but also flexible.
- It will always retain the color gold.
- Brass can sometimes become darker in color if you wear it for a longer period of time, but this material can easily be cleaned with Brasso-copper polish and a dry cloth. When using Brasso, be careful not to apply it while you are wearing other silver-plated or gold plated jewelry. Due to the chemical composition, the layer of gold or silver will disappear immediately.
- It is also possible that your jewelry will shine extra, for example when you wash your hands or wash the dishes with soapy water. The material can, however, respond to your PH value, so that it can shine a little more per wearer or become duller.

Tip: if you know that brass discolors because of your high PH value, you can give your jewellery a coating before you start wearing it; do this for example by painting them with clear nail polish.

Brass gold plated
In addition to products that are completely brass, we also have jewellery with a gold plated layer over the brass.
- We advise you not to let the jewellery with a gold plated layer come into contact with water and preferably not to keep it in a damp place or in the sun. Also avoid perfume, lotions and oils in the vicinity of jewelry. In this way you will enjoy your jewellery for longer.
- The brass gold plated products should not be cleaned with Brasso-copper polish, because this would damage the gold plated layer.

14K gold plated sterling silver - surgical steel pin
All our 12 mm hoops are made of this material.
- Surgical steel is a more expensive solid material type. The advantage of this material is that it discolours less quickly. The gold plated layer fades less quickly to not at all. 
- Moreover, this material is also super hygienic.

Tip for the earrings: try inserting your earrings from the back to the front so that you can close them more easily when you look in the mirror.
 

Stainless steel

Stainless steel is made of a steel alloy that contains chromium. The good thing about stainless steel is that it does not corrode or rust. Our stainless steel jewellery will always remain its golden colour, even worn daily. Besides that, this material is also allery- and nickelfree.

 

Tip for jewellery in general: jewellery will generally stay better if you store it in a dark, dry place. Take a look in our webshop at our various storage boxes/organizers to store your jewellery.

My jewellery is discolored. How is this possible?
This is definitely not the intention. Fortunately we don't get this complaint that often. If you have handled the jewellery with great care (read: no water, oils and lotions) it is possible that the discolouration is due to the PH value of your skin. Everyone has a different PH value, which means that every skin reacts differently to different materials. This PH value can depend on your diet, whether you drink alcohol, take medication or how much you perspire. If this is the case and your jewellery turns green, try scratching off the green layer or gently cleaning it with lukewarm water and a soft cloth. Note: don't do this with our products with a golden plating, but only with products made of pure brass. For pure brass products, brushing with Brasso copper polish can also be a very good solution.

My product looks different than the picture. How is this possible?
All products are made by hand in India and may therefore sometimes differ slightly from the images on the website.

Can I come to see the product in real life?
Unfortunately we don't have a shop in real life, but send us a message and we will tell you at which points of sale the relevant product is available.

Shipment

Thumb shipment tabel aangepastWhat are the delivery options?
All packages are sent with PostNL. We deliver from Monday to Saturday, excluding public holidays. 

What are the shipping costs?
EU: Free shipping on all orders over €30,-

Rest of the world: Free shipping on all orders over €150,-
To what countries do you deliver?
You can check delivery locations in the table displayed above. Is your country not on the list? Send an e-mail to support@alacollection.com. 

I have a different delivery address than billing address, what should I do?
You can provide a different delivery address during the ordering process. 

Which carrier will deliver my package?
We ship all packages with PostNL. 

What is the delivery time of my order?
You can check delivery timescales in the table displayed above. We do our best to deliver the order as quickly as possible. If you place an order on workdays before 10 p.m., we will ship it the same day. In the Netherlands: if all goes well you will receive your order the next day. Please note, deliveries may take longer during holidays and we are not responsible for delays in shipping or delivery due to uncontrollable events.   

How can I track the status of my order?
We send all packages with a track & trace code. Once your package has been sent you will receive an e-mail with the delivery information where you will find this track & trace code. Here you can see the status of your order step by step. You also have the option to track the order in your account. To do this, go to ‘my account’ in the main menu and then click on ‘order history’.

Problems with orders

I received a defect item, what do I need to do?
When you receive a defect product, we would like to receive a photo including order number and description of the defect to support@alacollection.com. We will look for a suitable solution and give you more information about how you can send your product back to us, if necessary. Everything to make you happy again.

I have missing/wrong item(s) in my order, what do I need to do?
Despite the proper control that is being carried out in our warehouse, it can of course happen that an order is incorrect. If this is the case, please send an e-mail with your order number and a clear description of what is wrong with the order to support@alacollection.com and we will ensure that this will be resolved quickly.

What should I do if I have not received my package in time according the delivery schedule?
We do our best to send orders as quickly as possible. If it nevertheless happens that you have not received your order within the specified period, first have a look at the track & trace link that you received in your confirmation email; here you will find more information about the status of the order. If you cannot resolve this, please contact us at support@alacollection.com. We will find out as soon as possible and will inform you right after. Please note, deliveries may take longer during holidays and we are not responsible for delays in shipping or delivery due to uncontrollable events.

Returns & refunds

How do I return my order?
Click here to go to our return instructions.

Can I return items from different orders together in one package?
You can safely return multiple orders in one package. Make sure you add both packing receipts & return forms of the different orders in the package so it’s clear which product belongs to which order. 


Can I exchange my product for another product or size?
Unfortunately we do not offer an exchange, only a refund. If you want a different size, style or color, we recommend that you return the unwanted product and place a new order with the desired product. We will proceed to a refund as soon as we have received your return. 

Can I also return my received gift?
If you have received a product of À la as a gift from someone and you are not happy with it, then you are more than welcome to return it. If you do not have an order number, packing receipt and/or return form, send an email to support@alacollection.com and we will help you. 

 When will I receive my refund?
When we have received your return, we will first check whether it meets the conditions. If it is completely in good order then you will receive a return confirmation by e-mail and we will proceed to a refund of the purchase amount via the payment method used at the time of purchase. A typical refund will take up to 10 business days, that’s 10 business days you returning and us processing it, with up to 5 business days for it to make its way through the banking system. It depends on the payment method how long this takes. 

Do you refund the delivery charge?
No, the costs for sending your return package are for yor own costs. Is your question not on the list? We are available every day from 9 a.m. to 6 p.m. via chat or send us an e-mail at support@alacollection.com  and we will answer your question as soon as possible.

Contact

Mail support@alacollection.com
Phonenumber +31232029824
Whatsapp +31202233532 - every workday 09:00 - 18:00
Chat - every workingday 09:00 - 18:00
Facebook direct message - reply within 5 hours
Instagram direct message - reply within 5 hours